In conversation with…

How to strenghten relationships with our customers to create more value?

Last year’s Annual Integrated Report heard from stakeholders through individual interviews. This year we showcase the relationships the Group has built with its stakeholders, highlighting how Solvay engages with them to meet their expectations and create value for the company, and its stakeholders. As part of this ongoing dialog, three key customers, MuRata, TitanX and Sealed Air explain how Solvay’s solutions help them create value. Members of the Executive Committee Augusto Di Donfrancesco and Hua Du tell more about how the Group strives to be more customer-centric.

The talk team

John Bradfute

Global Resin Purchasing Director, Sealed Air

Augusto Di Donfrancesco

Member of the Executive Committee

Kazunari Okada

Capacitor Division, Murata Manufacturing Co

Bruno Jouannet

Vice President of Operations NA, TitanX Engine Cooling

hua du

Member of the Executive Committee

An active partnership with Sealed Air

Solvay's close collaboration with packaging specialist Sealed Air dates back many years and has become a true partnership. Together the two companies decided to launch a feedback program by implementing systemic dialog at many levels of the company. This generates improvement action plans that are jointly evaluated at all times to make sure they create value. "We both listen to each other and that means we've been able to develop core actions that help both companies, creating win-win solutions," says John Bradfute, Global Resin Purchasing Director, Sealed Air.

“We are honored to serve Sealed Air and to have a true partnership with them. The feedback program that we launched together triggers tangible action plans to continuously improve our day-to-day operations as well as developing and delivering effective, customized solutions that create value for both companies” adds Augusto Di Donfrancesco.

We have a really active partnership with Solvay.

John Bradfute
Global Resin Purchasing Director, Sealed Air
Pharmaceutical packaging (photo)

“We promote a culture of active listening to customer feedback across all frontline teams. It aims to align all the organization around quickly delivering value to our customers and to support the deep transformation of our Group by fostering a much more customer-centric culture.”

Augusto Di Donfrancesco
Member of the Executive Committee

Creating value with MuRata every day

Japan’s MuRata is a world leader in electronics components for smartphones, computing and, increasingly, automotive. Its teams work closely with colleagues at Solvay every day on operational priorities like production planning. Added to that, regular contacts at all levels, right through to senior management, ensure the two organizations are fully aligned. “We very much appreciate Solvay’s continuous cooperation,” says Kazunari Okada, Capacitor Division, Murata Manufacturing Co, “and know we can rely on the group to go even further in quality and reliability to help differentiate our solutions from the competition. Our priority now is zero defects and we will work closely together to achieve that.”

We will continue to deepen our contacts, so that not only sales, but also functions like technology and quality control, and middle and senior management, work together to improve the quality of business and expand the quantity.

“We are working with MuRata on the continuous improvement and active listening approach that is part of NPS,” explains Hua Du, “so that we can offer them even more effective solutions, including working toward zero defects.”

We need to share policies and information so that we can grasp the key trends of fast-changing markets and make decisions at precisely the right time.

Kazunari Okada
Capacitor Division, MuRata Manufacturing Co
Smartphone (photo)

Offering TitanX more than just commodities

Solvay has supplied its Aluminium-Brazing-Flux range of products to powertrain cooler manufacturer TitanX for many years. When TitanX’s decision to opt for a cheaper competitor alternative led to a series of quality and supply problems, Solvay stepped up with solutions. “Solvay responded immediately and within days we were back in business and producing at the right quality level,” says Bruno Jouannet, Vice President of Operations NA, TitanX Engine Cooling. “Thanks to their fast reaction and expertise, we have been able to implement a new product and now switched back to Solvay and are looking at extending our relationship.”

“I am proud of the way our teams in the field responded to the challenges facing TitanX,” says Hua Du. “Their expertise ensured TitanX could get back to quality production and truly illustrates how we always aim to understand and meet our customers’ needs.”

Bruno Jouannet, Vice President of Operations NA, TitanX Engine Cooling (photo)

“We were initially looking for a commodity but Solvay definitely provides more than that. It’s also about service excellence and expertise.”

Bruno Jouannet
Vice President of Operations NA, TitanX Engine Cooling
Trucks (photo)
Hua Du, Member of the Executive Committee (photo)

“I’d like to thank TitanX for their trust in us. We always aim to listen to our customers, have a comprehensive understanding of their needs and leverage our expertise to meet them. That way we create value on both sides.”

Hua Du
Member of the Executive Committee